Welcome to Festinest Zone (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.festinestzone.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Festinest Zone caters to discerning clients who appreciate luxury timepieces from premium brands including Versace, Longines, and Seiko. Our collections feature watches crafted from:

  • Ceramic
  • Leather
  • PVD Plated
  • Stainless Steel
  • Two Tone materials

We serve customers worldwide, with some exceptions in certain Asian regions and remote areas where delivery may not be available.

2. Website Use

2.1 Eligibility

By using our website, you confirm that you:

  • Are at least 18 years old
  • Have legal capacity to enter into binding contracts
  • Are purchasing for personal use (not for resale)

2.2 Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Festinest Zone or our brand partners and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Orders & Payments

3.1 Order Process

All orders are subject to availability and our acceptance. We reserve the right to refuse any order at our discretion.

Order processing takes 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with tracking details once your order ships.

3.2 Pricing & Payment

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in GBP (£) and inclusive of VAT where applicable. You are responsible for any customs duties or import taxes in your country, which will be calculated at checkout.

Note: Your payment will be processed when we dispatch your order, not when you place it.

4. Shipping & Delivery

4.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, delivered via EMS within 15-25 business days after dispatch

Delivery times are estimates and may vary by destination. Some regions may experience longer delivery times or may not be serviceable.

4.2 Delivery Responsibilities

Once your order is dispatched, you become responsible for the package. We recommend:

  • Providing a secure delivery address
  • Checking tracking information regularly
  • Reporting any delivery issues within 48 hours

5. Returns & Exchanges

5.1 Return Policy

We offer a 15-day return policy from the date of delivery. To qualify for a return or exchange, items must be:

  • In original, unworn and unused condition
  • With all original tags and packaging intact
  • Accompanied by proof of purchase

Non-returnable items:

  • Leather strap watches that have been adjusted or show wear (for hygiene reasons)
  • Custom or engraved items (final sale)

5.2 Return Process

  1. Email [email protected] within 15 days with subject “Return/Exchange Request – [Your Order Number]”
  2. Include order number, item details (name, material type), and reason for return
  3. Wait for return authorization (within 2 business days)
  4. Package item securely in original packaging
  5. Ship to our Derby headquarters using a trackable service

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Once your return is received and inspected (typically within 5 business days), we will process your refund to the original payment method:

  • Credit Card/PayPal: 5-10 business days
  • Bank Transfer: 7-14 business days

Original shipping fees are non-refundable.

5.4 Exchanges

We accept exchanges for items of equal value from our current collection:

  • For higher value items: You pay the difference
  • For lower value items: We refund the difference

Your new item will ship once we receive and process the return.

6. Product Information

6.1 Product Descriptions

We make every effort to ensure product descriptions are accurate, but minor variations in color or materials may occur. Product images are for illustrative purposes only.

6.2 Warranty

All watches come with the manufacturer’s warranty. Please refer to the warranty card included with your purchase for specific terms and duration.

7. Limitation of Liability

Festinest Zone shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in delivery beyond our reasonable control (e.g., customs delays, natural disasters)
  • Incorrect care or use of products
  • Unauthorized modifications to products

Our total liability to you for any claim shall not exceed the purchase price of the product in question.

8. Privacy & Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal data.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. The current version will always be available on our website, with the “Last Updated” date indicating the most recent changes.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For any questions regarding these Terms:

Email: [email protected]
Postal Address:
Festinest Zone
5 Gerard St
Derby, GB DE3B 1AM
United Kingdom